The timeframes below are standard market-consistent terms. They are proposed and pending business confirmation; the signed engagement scope for your engagement states the exact terms that apply to you.
1. When a refund is available
| Situation | Refund |
|---|---|
| You cancel in writing before the second session and before any model work has started | Full refund of any fee paid, minus a 10% administrative fee |
| You cancel after model work has started but before handover | Partial refund of up to 50% of the fee, pro-rated to the work completed |
| You cancel after handover of the model and written summary | No refund — the deliverable has been provided |
| The engagement cannot be completed for a reason on our side | Full refund of any fee paid |
2. Non-refundable items
- The first consultation, because it is not charged.
- Work already completed and delivered at the time of cancellation, including a handed-over model and written summary.
- The 10% administrative fee on cancellations before the second session, which covers scheduling, scope preparation and record-keeping.
3. Cancellation and rescheduling
To cancel or reschedule a session, email info@siliconlayer.digital or call +82-2-337-4825 at least 24 hours before the session. Sessions rescheduled with at least 24 hours' notice are moved at no charge. Sessions cancelled with less than 24 hours' notice are counted as a used session.
4. Deposits
If a deposit is taken to hold a slot, the deposit is refundable in full if you cancel at least 72 hours before the first scheduled session. Inside 72 hours the deposit is non-refundable and is set against the administrative fee. Whether a deposit is taken, and its amount, is stated in the signed engagement scope.
5. No-shows
If you do not attend a scheduled session and have not given 24 hours' notice, that session is counted as a used session and is not refunded. A second no-show may, at our discretion, end the engagement under section 8.
6. Work already started
Once we have begun building the cash-flow model using your numbers, the engagement is "work already started" for the purposes of this policy. The partial refund in section 1 applies to cancellations at that stage. The point at which work started is recorded in the engagement file.
7. Processing time and refund method
Approved refunds are paid back to the original payment method within 14 business days of approval. If the original method is no longer available, we arrange a bank transfer to a Korean bank account in your name.
8. Ending an engagement early
If we believe we cannot complete the engagement to a professional standard — for example because the situation requires a licensed investment adviser or tax accountant we are not — we end the engagement, refund any fee for work not yet completed, and refer you on. If you breach the engagement scope or these terms, we may end the engagement with no refund for work already completed.
9. How to request a refund
Send a refund request in writing to:
Email: info@siliconlayer.digital
Phone: +82-2-337-4825
Address: 118-9, Hongik-ro, Seogyo-dong, Mapo-gu, Seoul 04090, South Korea
Include the engagement name, the date you signed the scope, and the reason for the request. We acknowledge refund requests within 3 business days and issue a decision within 10 business days.
10. Consumer protection notice
Nothing in this policy removes any right you have under the Act on the Consumer Protection in Electronic Commerce, etc. (전자상거래 등에서의 소비자보호에 관한 법률) or other mandatory Korean consumer law. Where this policy gives you less than those laws, the laws apply.
Last reviewed: 2 October 2026. Timeframes are proposed, pending business confirmation.